Frenquently Asked Questions
Have Any Questions?
FAQ's
We get asked questions about what it is we are doing. Here are a few of the frequently asked questions, with answers. If you still have questions, feel free to visit our contact page.
What is "Your Cigar Box"?
Your Cigar Box” is a subscription service that delivers curated selections of premium cigars to your doorstep every month. Each box is thoughtfully assembled to provide a unique and enjoyable smoking experience.
How does the subscription work?
Once you subscribe to “Your Cigar Box,” you’ll receive a curated selection of premium cigars based on your chosen tier. We offer three tiers catering to different preferences and expertise levels. Your box will be delivered monthly, introducing you to new flavors and blends. Your subscription will commence on the 1st of the following month, coinciding with the initial monthly charge to your card. Subsequently, you will be billed on the 1st of each successive month for the duration of your subscription. For example, if you subscribe in the middle of August, you will receive your first subscription in September.
Can I change my subscription tier?
Yes, you can change your subscription tier at any time. Simply log in to your account and update your preferences. Changes will take effect from the next billing cycle.
How are cigars selected for each box?
Our team of experts carefully handpicks cigars for each tier based on flavor profiles, craftsmanship, and uniqueness. We strive to provide diverse cigars to cater to various palates.
Will I receive the same cigars each month?
No, we ensure variety in each box to offer you a new and exciting monthly experience. While you might occasionally receive cigars from the same brand, our goal is to introduce you to a wide range of cigars.
When will I be billed for my subscription?
Billing takes place on the date you initially subscribed. Subsequent charges will occur on the first day of each month. For example if you subscribe on the 16th of July, the payment will be deducted and you will receive your first package on the 1st.
Do you offer international shipping?
We only offer shipping within the United States of America. We’re working on expanding our shipping options in the future.
Is there a community for subscribers to connect?
Yes! We encourage our subscribers to connect, share experiences, and engage in discussions on social media platforms.
How do I contact customer support?
You can reach our customer support team via [email protected] for any inquiries, concerns, or assistance.
What if I receive damaged cigars or have other issues?
If you encounter any issues with your delivery, please contact our customer support team within 15 days. We’ll work to resolve the issue promptly.
If you have additional questions not covered in this FAQ, please don’t hesitate to contact us. We’re here to make your “Your Cigar Box” experience enjoyable and seamless!
